ILA garments are available here at our ilaofficial.com online
store, besides here, you can find ILA in our stockists. Please see the Stockists page for
more information.

Yes, you can place an order as a guest. However, if you create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. Also, you can get our exclusive offers just for our subscribers.

You can contact us by sending an e-mail to info@ilaofficial.com and our customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 5 days a week, Monday – Friday, and work across different time zones for our international customers. Any enquiries sent on the weekends or public holidays will be responded to the following business day.

On each product page you can find all the individual garment fit notes. You can also check our Size Chart page for general size guidance. You can also contact us via email at info@ilaofficial.com and we’ll help figure out the best size for you.

We offer worldwide shipping at a flat rate, with the exception of Russia. All orders are dispatched from our central warehouse in Istanbul. For more details, please refer to our Shipping.

Definitely. We do not store any credit card details nor do we share your personal information with any third party.

If you no longer want your purchase after placing the order, you will need to submit a cancel request before the shipment is complete. Please note that once an order is shipped, it cannot be changed or cancelled. ILA cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

We usually dispatch orders within 4–6 business days. For made-to-order sizes, please allow approximately 8–10 business days for production before shipment.
See the Shipping page for more information.

Yes, you can collect your order from our showroom — just make sure to email us at info@ilaofficial.com in advance so we can prepare everything for you.

We offer free shipping and returns on all domestic orders via Yurtiçi Kargo.

We accept Visa, MasterCard and all other major credit cards, via the IYZICO checkout gateway. Unfortunately, we cannot accept Amex credit cards.

You will be charged when you place your order.

Returns are accepted within 14 days from the date your order is delivered. Kindly note that bridal and sale items are eligible for exchange only.

If you’d like to return or exchange an item, please email us at info@ilaofficial.com. We’ll provide you with the necessary instructions to send your item back. Once we receive your return, we’ll notify you by email and process your refund within a maximum of 7 days. If it’s an exchange, we’ll ship out the new item as soon as possible.

See the Returns & Exchanges page for more information.

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at info@ilaofficial.com so we can review the matter.